Customer
Service
Customer
Service Articles
The Business Letter - Write it Right and Succeed
A business letter is one in which some information is passed that should be important enough to put into writing, and more, should evoke some kind of a response.
Generate Word of Mouth in Six Steps
Let me ask you a simple question - do you want your customers to say positive things about your business to other people? I bet you do, because as we all know "word of mouth" is one of the ...
The Best Kept Secret to Improved Customer Service is to Let Your Employees S.O.A.R.
In today's tight business market, companies continually try new strategies in developing loyal customers. Maybe the hints within this acronym will help improve your customer service ...
Customer Service--Customer Satisifaction vs. DELIGHTED Customer
This may seem somewhat simplistic, but I think we need to clearly define what we mean by customer satisfaction. Customer satisfaction is meeting...or ...
Customer Service Is Key
I've written about customer service before but I want to touch on the subject again because this is such an important topic. In fact, getting the customer service aspect of your online...
Improve Your Small Business Through the #4 Universal Funnel Law
Universal Funnel Law #4 - Every business needs customers or clients. A customer relationship plan further develops loyal customers and serves as a source for ongoing referrals...
Customer Service Policy Geared For Excellence
One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about ...
Customer Support: What Does Yours Say?
Whether you are talking about customer support software or you are talking about those employees that answer the phones, what does your customer support say about you? ...
3 Common Customer Objections: What They Mean and How You Should Respond
Just because a customer questions your price or a feature of your product DOESN'T mean that they aren't interested in buying it! As a salesperson, you must learn the ...
Complaints in Your Business
Generally when a business gets a complaint, only one, they can look the other way unless it is a very large client. Yet when they get two about the same perceived problem, then the businessperson ...
Learning Superior Customer Service Skills
Is customer service a department in your company? Is customer service simply the title of an order entry department? Is customer service an empty shell, long on rhetoric but short...
Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as ...
How to Turn Customer Complaints Into Gold
Did you know that marketing isn't only about getting your clients or customers? It's also about KEEPING them, and keeping them happy. That's a big key to growing your business, because...
The
ABC of Superior Customer Service
If you want your front-line staff to remember the essentials of
customer care, there's no better way to teach them than with the
ABC of Superior Customer Service...
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